Introduction

arvionquelast ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our trading market analysis services in South Africa.

We understand that trust is essential in financial services. That's why we've developed comprehensive privacy practices that comply with South African data protection laws, including the Protection of Personal Information Act (POPIA), and international best practices.

Information We Collect

We collect various types of information to provide you with quality trading analysis services and improve your experience on our platform. The information we collect falls into several categories:

How We Use Your Information

Your information helps us deliver personalized trading insights and maintain the quality of our services. We process your data for specific, legitimate purposes:

• Providing customized market analysis based on your investment profile and preferences
• Delivering educational content and trading resources through email newsletters and platform notifications
• Improving our analytical models and platform functionality through usage data analysis
• Ensuring platform security and preventing unauthorized access to your account
• Complying with South African financial regulations and reporting requirements
• Responding to your inquiries and providing customer support services

Data Sharing and Third Parties

We maintain strict controls over information sharing. Your personal data is never sold to third parties for marketing purposes. However, we may share information in these specific circumstances:

Service Providers

We work with trusted service providers who help us operate our platform, including cloud hosting services, email delivery systems, and data analytics tools. These providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information when required by South African law, court orders, or regulatory requests from bodies like the Financial Sector Conduct Authority (FSCA). We will notify you of such requests unless legally prohibited from doing so.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will provide advance notice and ensure the new entity maintains equivalent privacy protections.

Data Security Measures

We employ multiple layers of security to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and organizational measures:

While we maintain robust security measures, no system is completely impervious to attacks. We continuously update our security practices and will notify you promptly of any data breaches that may affect your information.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by South African law. Our retention periods vary based on the type of information and legal requirements:

• Account information: Retained for the duration of your active account plus 7 years after closure for regulatory compliance
• Trading analysis data: Kept for 5 years to maintain service quality and meet financial record requirements
• Communication records: Stored for 3 years to resolve disputes and improve customer service
• Website usage data: Anonymized after 2 years and retained for statistical analysis purposes

When data is no longer needed, we securely delete it using industry-standard data destruction methods. You can request early deletion of your data, subject to legal and contractual obligations we must fulfill.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. We use several types of cookies:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They enable core functionality like security, authentication, and basic navigation features.

Analytics Cookies

We use analytics tools to understand how visitors use our site, which helps us improve our services. These cookies collect anonymous information about page views, time spent on site, and user interactions.

Preference Cookies

These cookies remember your settings and preferences, such as language choices and customized dashboard layouts, to provide a more personalized experience.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality. Most browsers allow you to view and delete cookies individually or block cookies from specific sites.

International Data Transfers

Some of our service providers and technology partners are located outside South Africa. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.

We only transfer data to countries with adequate data protection laws or use standard contractual clauses approved by South African authorities. All international transfers comply with POPIA requirements and maintain equivalent protection standards.

Children's Privacy

Our services are designed for adults aged 18 and older. We do not knowingly collect personal information from children under 18 years of age. If you believe a child has provided us with personal information, please contact us immediately so we can delete such information from our systems.

Parents and guardians should monitor their children's internet usage and help enforce this policy by instructing children not to provide personal information through our website without permission.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes through email or prominent website notices.

Minor updates may be posted without individual notification, so we encourage you to review this policy regularly. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

Your continued use of our services after policy changes constitutes acceptance of the updated terms. If you disagree with changes, you may discontinue using our services or contact us to discuss your concerns.